Travel Policies

ARRIVAL

• Meeting place and time at Airport

Moss Private Transportation (“MPT” or “the Company”) please read before you go.

All guests are greeted outside of the arrivals terminal by MPT Airport Representative who will be holding a sign with the lead passenger’s name and bearing the Company’s Logo. Once you have cleared Bahamas Immigration and Customs, walk towards the sliding doors leading to the outside of the airport. Look for the Airport Representative who will be standing on the side behind the silver guard rails once you exit. Do not cross the road. The Airport Representative will be wearing a uniform with the Company’s Logo. The Airport Representative will take you to your transportation and introduce you to your driver. The Airport Representative will confirm your departure details and provide you with a departure card.

For shuttle services please be expected to wait for other passengers who may arrive on your flight or flights that land at the same or near to the time of your arrival as it is a shared shuttle.

If you are delayed on arrival due to an issue with the airline, baggage, customs or otherwise please contact the Company as soon as possible to let us know you have arrived. We will give you an allowance of 45 minutes after your flight lands for you to show up at the arrival point. If we do not hear from you within that time your arrival will be marked as a Passenger No-show and we cannot guarantee your transportation service.

• Meeting place and time at Departure

It is the responsibility of all passengers to wait for the transfer at the location detailed in your booking confirmation voucher, or as otherwise arranged and agreed between you and the Company. You should be at that location at least 15 minutes before the Pick-up Departure Time agreed with, or notified by, the Company.

• No show by you and/or being late

If you do not use the Service (for example you are a “no show”) and you have not cancelled your Booking more than 24 hours prior to your pick-up departure time, you will not be entitled to a refund. We will grant you a 15 minute grace period after the agreed Pick-up Departure time before marking you as a “no show”.

If you are more than 30 minutes late for your pick-up departure time we may charge for the extra waiting time and you will be responsible for paying those charges. If you believe that you may be delayed you must contact the Company as soon as possible. Alternative pickup arrangements are subject to the availability of the Company.

• No show or failed pick up by Company

If we do not arrive to pick you up at the agreed time and location and we have not contacted you about this before your Pick-up Departure Time, you should contact the Company as soon as possible at the email address and telephone contact on your booking form. Please allow the driver and the Company a 15-minute grace period and contact the Company before arranging for alternative transportation. You will be entitled to a full refund if at the fault of the Company, our driver does not pick you up at the designated pick-up area within the designated time.

• No show or pick up due to events beyond control of the Company

If the Company does not pick you up for any reason that is not due to the fault of the Company, the driver or is otherwise due to a reason outside the reasonable control of the Company or the driver, or if you are delayed for any reason, this may result in the Company not being able to service your booking. Examples where failure to pick up would not be due to the fault of the Company or the driver include your flight or other transport being delayed or canceled, missed flights or other missed transport connections, traffic or road conditions or incidences, spontaneous mechanical failure, industrial action, adverse weather conditions etc.

If you are delayed or your flight is cancelled or you miss your connection, you must contact the Company as soon as possible. Failure to contact the Company will be considered a Passenger No-show and you will not be eligible for a refund. Should the Company fail to provide the service due to events beyond control of the Company, you will be notified of the same and entitled to a refund on the portion of your service that was not provided.

• Travel Insurance

We recommend that you travel with your own travel insurance which is adequate for your needs.

BAGGAGE ALLOWANCE

• For Shared Shuttle Passengers

 If you’re booking a shared shuttle, each ticketed passenger is allowed 2 pieces of standard sized luggage (1 checked bag and 1 carry-on bag). If you are traveling with more than 1 checked bag per person, please advise ahead of arrival. Extra baggage or baggage exceeding standard dimensions are subject to baggage hold space availability and must be declared at the time of booking and may result in additional fees/charges payable to the Company. Your carry-on items should be small enough to keep on your lap or in between your feet on the floor. If you are traveling with more than two bags per person, we recommend that you consider reserving one of our private transportation options. This way, you will have plenty of room for additional luggage!

• For Private Transportation

Luggage pieces will depend on the vehicle selected. Each passenger is entitled to 1 checked standard (size) and 1 carry-on bag. Extra baggage exceeding permitted dimensions (and other items such as golf bags, etc.) must be declared at the time of booking and may result in additional fees/charges payable to the Company. Transport of baggage not declared prior to arrival are subject to the Company’s ability to accommodate them. You may be required to upgrade your vehicle type.

If you are traveling with multiple pieces of luggage and need help determining whether your luggage count will be okay, call or email our customer service representatives to discuss your options in advance of arrival at reservations@mossprivatetransport.com.

See also Special requests or requirements policy. 

SPECIAL REQUESTS OR REQUIREMENTS

All special requests are subject to the ability of the Company to meet those requests. Please contact us directly as soon as possible before your Pick-up or Arrival Time to confirm your special requirements. Extra fees may apply, and if so, you will need to pay them in advance. Note the following about certain special requests:

• Child passengers and child seats

All infants and children count as passengers and must be included in the total number of passengers at the time of the booking. Children are 12 years and below.

Child/infant seats are not automatically added to the booking. It is your responsibility to request a child/infant seat at the time of the booking. Child/Infant seats are subject to the Company’s availability. No additional fees apply.

If you wish to bring your own child seat, please advise and select the child age and child seat type. Please check with us to ensure that the seat is compatible with the vehicle selected. We are not responsible if your child seat is not compatible with the vehicle.

Traveling with Children

Child safety seats are not supplied, if your child is under the minimum age/weight standards set by the state your are traveling (less than 6 years of age or weighing less than 60 pounds), we strongly recommend that you supply an approved child safety seat for your child.

Although it is not mandatory that a child safety seat is supplied, it is the responsibility of the parent or guardian traveling with the child to make sure that the child is transported safely.