Cancellation Policy

We understand your travel plans change. That is why we have made our cancellation process simple and easy.

CANCELLATIONS, REFUNDS AND CHANGES POLICY 

Cancellations by you 

 If you have to cancel your reservation, please notify us as soon as possible. Please, ensure that you receive a reply email from us confirming that your booking is cancelled. Your booking is not considered cancelled until we confirm your cancellation by email. The time of cancellation is considered to be the time we confirm your cancellation request. See Refunds section below. 

Refunds 

You may update or cancel your reservation up to 24hrs prior to arrival. Updates may be made at any time without cost. 

If you have to cancel your reservation, please notify us as soon as possible. Please, ensure that you receive a reply email from us confirming that your booking is cancelled. Your booking is not considered cancelled until we confirm your cancellation by email. The time of cancellation is considered to be the time we confirm your cancellation request. See Refunds section below. 

Cancellations made 24hrs or more in advance of the arrival date, will receive a 100% refund. You are entitled to receive a 100% refund on your booking with no cancellations fee, so long as the cancellation is made more than 24 hours prior to your Pick-up Time. You are not entitled to any refund on your booking, if your cancellation is made 24 hours or less before your Pick-up Time or if you do not use the services for any reason other than due to the fault of the Company–see No show by you and/or being late and No show or pick up due to events beyond control of Company which form part of our Arrival and Departure Terms and Conditions 

Return transfers have a separate booking ID and so if you wish to cancel both bookings, you need to manage them separately. If you cancel only one transfer and not the other, you will not be eligible for a refund for the non-cancelled transfer. All refunds will be processed as quickly as possible. It can take up to 

7 business days for the funds to appear in your account. 

Cancellations made as a result of Covid-19 will receive a full refund provided notice is provided at minimum 12 hours in advance of the start of the transfer. 

Cancellations notified more than 24hrs before arrival/ start of the transfer may be transferred to a different date/time of the same class at no cost. You may also receive a credit to reschedule at a later date. Any credit received must be used with 120 days. 

Changes requested by you 

If you want to change a confirmed booking, you can change it at any time more than 36 hours before your Pick-up/Departure Time by contacting us via [email protected] or Contact 

Form. 

If you want to change your Booking 36 hours or less before your Pick-up/Departure Time, any changes requested will be subject to the Company’s availability and terms. 

Your booking is not considered to be changed until the Company confirms the change. The time of the change to your booking is considered to be the time that the Company confirms the change to you. 

If you change your booking more than 36 hours before your Pick-up/Departure Time, and this results in the total price of your newly changed booking: 

  • Remaining the same as the price you paid for the booking you changed, you will not need to pay anything extra for changing your booking
  • Being more than the amount you paid for the booking you changed, you must pay the increased amount prior to the change is confirmed.
  • Being less than the amount you paid for the booking you changed, you are not eligible for any refund, whether partial or otherwise, and your fee for the change is deemed to be equal to the difference in price. Instead, you should consider following the procedure to cancel your booking and make a new booking.
  • Cancellations or changes made by the Company
    If in the unlikely event, we cancel or need to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case, you will be entitled to a full refund of the price paid by you for the affected part of the trip and we will have no further liability to you.
    When you pay for a transfer, you agree to these terms. 

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